Best Buy Remix Developer Blog

We’re seeking a Community Manager to become the voice of Remix. We need a dynamic and creative person to represent the company by answering questions, spreading the Remix message, and seeking out issues on blogs, message boards, forums, and social networking sites. We need someone who is passionate about assisting customers, and a resourceful problem-solver. Providing feedback and insights from our community to the rest of the project team is an essential component of this role.

Responsibilities:

1.      Maintain the site

•     Proactively manage the developer forum – assist users, deal with spammers, and ensure that complaints, concerns and questions are responded to in a timely manner (including bringing other team members into the process)
•     Monitor the primary inbound email address and ensure appropriate and timely responses
•     Author content –  blog posts, articles, podcasts, videos, screencasts,  tweets, whatever medium you want to use – to communicate with our users about what we are doing and how it will affect them
•     Serve as a “gardener” for the wiki – review new submissions, fix spelling and grammatical errors and implement formatting standards
•     Establish community engagement metrics & report on them on a monthly basis including recommendations for improving the engagement of the community

2.      Grow the community

•     Identify & engage external advocates
•     Proactively escalate issues, observations, opportunities, and insights to the project team
•     Communicate issues, opportunities and insights to the company at large.

3.      Grow your skills and career

•     Stay up to date on new social media tools, best practices and how other organizations and companies are using them, so that the company can continue to be an early adopter of these technologies.
•     Participate in professional networking by following the prominent bloggers and online writers & attending events.

Qualifications:

•     You have moderated a forum for at least six months.
•     You have worked with website developers in the past or have developed website content.
•     You love technology and learning about it.
•     You write a blog. About anything.  Penguins, Macs, NASCAR, anything.
•     You love helping people and find it rewarding to solve people’s problems. Then you love to proactively use that experience to make the whole service better.
•     You are an independent, creative self-starter who loves running with things while keeping everyone inside and outside the company in the loop.
•     You love to write & enjoy sharing your ideas with others.
•     You spend a lot of time online and stay up-do-date on new, fun things out there for web savvy users as well as regular people.
•     The person taking this role can work remotely 100% of the time.  The initial length of this project goes through Feb 2009.

 

Interested candidates should send a resume for review, as well as the address of your blog, and your hourly rate, to me -- Kevin.Matheny at BestBuy.com.